Self-Help Knowledge
Base Articles

 

LinkRunner 1000/2000

Wiremap Adapter Compatibility

Wiremap adapter compatibility for NetAlly products.

USB Connect/Disconnect Issues (LinkRunner AT 1000/2000)

LinkRunner AT continues to connect and disconnect when plugging into a USB port.

Cable Testing and Wire Mapping (LinkRunner AT 1000/2000)

Cable testing, toning, and wire mapping on the LinkRunner AT.

Windows Message: Do you want to scan and fix? (LinkRunner AT 1000/2000)

Do you want to scan and fix? message on the LinkRunner AT when connecting to PC.

Certificates - Requirements and Troubleshooting (LinkRunner AT 1000/2000)

802.1x Authentication: Certificate information for the LinkRunner AT.

AutoTest TCP Connectivity and Configuration (LinkRunner AT 1000/2000)

An example of AutoTest and how to configure multiple targets.

Proxy Configuration (LinkRunner AT 1000/2000)

How to configure proxy settings on the LinkRunner AT.

How to Obtain a Packet Capture

Steps on how to obtain a packet capture for troubleshooting purposes.

How do I unclaim a Unit? (Link-Live)

How to unclaim a unit in Link-Live.

Buffered Test Results per Unit (Link-Live)

Number of test results that are buffered when unit is unable to connect to Link-Live.

How to find a Serial Number

How to find a Serial Number of any NetAlly product.

802.1x Authentication EAP Types

Definitions of supported EAP (Extended Authentiation Protocol) types for 802.1x authentication.

Supported SFP's and Measuring Optical Power

Fiber support for NetAlly products to include SFP modules that are supported.

Missing Switch Information via CDP/LLDP

NetAlly products examine and parse the first Layer 2 (CDP/LLDP/EDP/FDP) discovery packet.

Battery & Power Issues (LinkRunner AT)

How to troubleshoot battery and power issues on the LinkRunner AT.

LinkRunner AT Manager Software & Configuration (LinkRunner AT 1000/2000)

How to install the LinkRunner AT Manager and configure the tester to save results locally.

Saving Cable Test Results (LinkRunner AT 1000/2000)

How to save cable test results from the LinkRunner AT.

No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

Forgotten Password for Product Registration Site

Follow these steps if you forget your password when logging into NetAlly's product registration site.

Extend the Life of the RJ45 Port

Extending the life of the RJ45 Port on the LinkRunner units.

Recommended AA Batteries (LinkRunner AT 1000/LinkSprinter)

These are the recommended AA batteries for use with the LinkSprinter and LinkRunner AT 1000 to prevent corrosion.

LinkRunner Network Tester Upgrade Guide

Compare features between various NetAlly LinkRunner products.

Change Registered Product Ownership within Same Company

How to change the registered owner of a NetAlly product if you are within the same company.

Updating Firmware (LinkRunner AT 1000/2000)

How to update the firmware/software on the LinkRunner AT.

Registering Your NetAlly Network Test Products and AllyCare Key Code

How to register your products so you don't miss out on important benefits.