Self-Help Knowledge
Base Articles

 

OneTouch AT (Discontinued)

Wiremap Adapter Compatibility

Wiremap adapter compatibility for NetAlly products.

How to Obtain a Packet Capture

Steps on how to obtain a packet capture for troubleshooting purposes.

Buffered Test Results per Unit (Link-Live)

Number of test results that are buffered when unit is unable to connect to Link-Live.

How to find a Serial Number

How to find a Serial Number of any NetAlly product.

KRACK Release Message (OneTouch AT)

Release notes on the OneTouch AT for 6.5.2, which addresses the KRACK vulnerability.

Restore Factory Defaults (Onetouch AT)

How to restore factory defaults on the OneTouch AT.

Using the Port Scan Feature (Onetouch AT)

How to run a Port Scan using the OneTouch AT.

AutoTest & Packet Capture (OneTouch AT)

How to configure the OneTouch AT to save packets captured during an AutoTest.

Return Codes for HTTP, ICMP, FTP, and SMTP (OneTouch AT)

Return Codes for multiple services to assist in troubleshooting and diagnostics.

Activating Options (OneTouch AT)

How to add licensed options to upgrade from a lower model OneTouch AT.

802.1x Authentication & EAP Configuration (Wired) (OneTouch AT)

Describes the supported EAP types for OneTouch and how to enable 802.1x Authentication.

802.1x Authentication & EAP Configuration (Wireless) (OneTouch AT)

Describes the EAP types supported on Wi-Fi for the OneTouch AT, and how to enable wireless 802.1x authentication.

Enable Secure Remote Management (OneTouch AT)

This article describes the process to activate the Remote Management feature of the OneTouch AT.

Low Link Level (OneTouch AT)

Describes issues with link across RJ-45.

Inline PoE Measurement (OneTouch AT)

Steps to analyze PoE inline during testing.

Statement of Volatility (Onetouch AT)

Statement of Volatility for the OneTouch AT.

Tips for Scrolling using Remote Control (OneTouch AT)

Tips for scrolling in menus and other screens remotely on the OneTouch AT.

Running Periodic AutoTests (OneTouch AT)

How to run periodic autotests using the OneTouch AT.

1G Wired End-to-End Performance Test - RFC 2544 (OneTouch AT)

Describes the requirements and configuration steps for running an end-to-end performance test with reflector and peer options.

802.1x Authentication EAP Types

Definitions of supported EAP (Extended Authentiation Protocol) types for 802.1x authentication.

Supported SFP's and Measuring Optical Power

Fiber support for NetAlly products to include SFP modules that are supported.

Missing Switch Information via CDP/LLDP

NetAlly products examine and parse the first Layer 2 (CDP/LLDP/EDP/FDP) discovery packet.

Export PDF or XML File Reports (OneTouch AT)

How to export reports as PDF or XML files on the OneTouch AT in order to move them to your laptop for printing or further distribution.

Remote Control Using VNC (OneTouch AT)

How to remotely control your OneTouch AT using VNC since remote cloud functionality is no longer available.

No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

Forgotten Password for Product Registration Site

Follow these steps if you forget your password when logging into NetAlly's product registration site.

Software Update (OneTouch AT)

How to update software on the OneTouch AT.

Enable Wi-Fi Management Port (OneTouch AT)

How to enable wireless management and connection on the OneTouch AT for remote management.

Registering Your NetAlly Network Test Products and AllyCare Key Code

How to register your products so you don't miss out on important benefits.