Self-Help Knowledge
Base Articles

 

Updating Software (AirCheck G3 & CyberScope Air)

 
 
Views: 0
 
To update to the latest software on your AirCheck G3 or your CyberScope Air you must have a valid AllyCare support contract on the device. To mitigate any issues caused by losing power please ensure the battery is charged to at least 50% or the device is plugged in to the charger during the update.

Updating device software:

1. From the Home screen, select the Link-Live application:




2. In the Link-Live app select the upper left menu:


Graphical user interface, text, application, chat or text message<br><br>Description automatically generated

3. Select the Software Update option:

Graphical user interface, text, application, chat or text message<br><br>Description automatically generated



4. On the Software Update screen you can see the installed and available versions; select the DOWNLOAD +INSTALL option:


Graphical user interface, text, application<br><br>Description automatically generated

5. Download status will display:


Graphical user interface, application<br><br>Description automatically generated

6. Once downloaded the device will automatically reboot. After start-up, navigate back to the Link-Live app and the Software Update page to see the installed version. DOWNLOAD + REINSTALL will be displayed if no update is available:


Graphical user interface, text, application<br><br>Description automatically generated