Self-Help Knowledge
Base Articles

 

LinkRunner 3000

Wiremap Adapter Compatibility

Wiremap adapter compatibility for NetAlly products.

How to Obtain a Packet Capture

Steps on how to obtain a packet capture for troubleshooting purposes.

Android Platform Version

Android platform commercial version.

Supported Wi-Fi/Bluetooth Adapters (LinkRunner G2/10G/3000/4000)

Listing of the supported supported Wi-Fi/Bluetooth Adapters for the LinkRunner G2, LinkRunner AT 3000/4000, and LinkRunner 10G.

How do I unclaim a Unit? (Link-Live)

How to unclaim a unit in Link-Live.

Buffered Test Results per Unit (Link-Live)

Number of test results that are buffered when unit is unable to connect to Link-Live.

How to find a Serial Number

How to find a Serial Number of any NetAlly product.

802.1x Authentication EAP Types

Definitions of supported EAP (Extended Authentiation Protocol) types for 802.1x authentication.

Supported SFP's and Measuring Optical Power

Fiber support for NetAlly products to include SFP modules that are supported.

JSON Files

How to view data in an exported JSON file.

iPerf & Speedtest Limitations

Speed limitations when using iPerf or Ookla Speedtest.

Local Reporting (EtherScope nXG, LinkRunner 10G/3000/4000)

How to save and access local reporting options.

No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

Forgotten Password for Product Registration Site

Follow these steps if you forget your password when logging into NetAlly's product registration site.

Performance App for Dark Media (EtherScope nXG/LinkRunner 10G/LinkRunner 3000/4000)

Instructions and setup for using the performance app to test to test dark media. LANBERT is the preferred method.

LinkRunner Network Tester Upgrade Guide

Compare features between various NetAlly LinkRunner products.

Change Registered Product Ownership within Same Company

How to change the registered owner of a NetAlly product if you are within the same company.

App Store and Registration (LinkRunner AT 3000)

Unable to access the App Store on LinkRunner AT 3000.

Feature Comparison: LinkRunner AT 3000 vs 4000 vs 10G

Testing feature comparison between the LinkRunner AT product line.

Factory Defaults (LinkRunner AT 3000/4000)

How to restore factory defaults on the LinkRunner AT 3000/4000 units.

AllyCare Enabled Product Features

Product features available with AllyCare per unit.

Cable Testing & Wire Mapping (LinkRunner AT 3000/4000)

Cable testing, toning, and wire mapping on the LinkRunner AT.

NBASE-T Detection Multi-gig Speed (LinkRunner AT 3000/4000)

How to configure the LinkRunner AT 3000/4000 to see multi-gig speed advertisement.

RJ45 Port Best Practices

The Do's and Don'ts of using the RJ45 port on your tester.

Switch App - PoE Information (LinkRunner AT 3000 & 4000)

Enabling PoE to see further details on the Switch Application

Updating Software (EtherScope nXG, LinkRunner 3000/4000/10G, AirCheck G3, CyberScope, CyberScope Air)

How to update the firmware/software on your EtherScope nXG, LinkRunner 10G or CyberScope.

How to obtain Log Files

How to export log files from the EtherScope nXG, LinkRunner 10G/3000/4000, AirCheck G3, CyberScope, or CyberScope Air.

Failed Buffered Link-Live Uploads

Description of buffered upload list; how to recognize and clear failed uploads to clear buffered list.

Registering Your NetAlly Network Test Products and AllyCare Key Code

How to register your products so you don't miss out on important benefits.