Self-Help Knowledge
Base Articles

 

LinkRunner 10G

Wiremap Adapter Compatibility

Wiremap adapter compatibility for NetAlly products.

How to Obtain a Packet Capture

Steps on how to obtain a packet capture for troubleshooting purposes.

Android Platform Version

Android platform commercial version.

Supported Wi-Fi/Bluetooth Adapters (LinkRunner G2/10G/3000/4000)

Listing of the supported supported Wi-Fi/Bluetooth Adapters for the LinkRunner G2, LinkRunner AT 3000/4000, and LinkRunner 10G.

How do I unclaim a Unit? (Link-Live)

How to unclaim a unit in Link-Live.

Buffered Test Results per Unit (Link-Live)

Number of test results that are buffered when unit is unable to connect to Link-Live.

How to find a Serial Number

How to find a Serial Number of any NetAlly product.

802.1x Authentication EAP Types

Definitions of supported EAP (Extended Authentiation Protocol) types for 802.1x authentication.

Supported SFP's and Measuring Optical Power

Fiber support for NetAlly products to include SFP modules that are supported.

Missing Switch Information via CDP/LLDP

NetAlly products examine and parse the first Layer 2 (CDP/LLDP/EDP/FDP) discovery packet.

Performance Testing (EtherScope nXG, LinkRunner 10G, CyberScope)

How to run Performance tests using the EtherScope nXG/CyberScope.

Battery & Power Issues (EtherScope nXG/LinkRunner 10G)

How to troubleshoot battery and power issues on the EtherScope nXG.

JSON Files

How to view data in an exported JSON file.

iPerf & Speedtest Limitations

Speed limitations when using iPerf or Ookla Speedtest.

100BaseBX Support (EtherScope nXG/LinkRunner 10G)

How to use 100BaseBX on the EtherScope nXG or LinkRunner 10G.

Restore Factory Defaults (LinkRunner 10G)

How to restore factory defaults through the UI and from recovery mode.

Local Reporting (EtherScope nXG, LinkRunner 10G/3000/4000)

How to save and access local reporting options.

No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

Power Adapter Options (EtherScope nXG/LinkRunner 10G)

Power adapters for the EtherScope nXG and LinkRunner 10G.

Forgotten Password for Product Registration Site

Follow these steps if you forget your password when logging into NetAlly's product registration site.

AllyCare-Enabled Product Features (LinkRunner 10G)

A listing of product restrictions without AllyCare for the LinkRunner 10G.

Activation and Registration Process

Registering your AirCheck G3, Etherscope nXG (EXG-300), CyberScope, CyberScope Air, or LinkRunner 10G with AllyCare

Performance App for Dark Media (EtherScope nXG/LinkRunner 10G/LinkRunner 3000/4000)

Instructions and setup for using the performance app to test to test dark media. LANBERT is the preferred method.

Cable Testing & Wire Mapping (EtherScope nXG, LinkRunner 10G, CyberScope)

Cable testing, toning, and wire mapping on the EtherScope nXG, LinkRunner 10G, and CyberScope.

LinkRunner Network Tester Upgrade Guide

Compare features between various NetAlly LinkRunner products.

Change Registered Product Ownership within Same Company

How to change the registered owner of a NetAlly product if you are within the same company.

Feature Comparison: LinkRunner AT 3000 vs 4000 vs 10G

Testing feature comparison between the LinkRunner AT product line.

iPerf Testing (EtherScope nXG, LR10G)

How to conduct an iPerf test.

AllyCare Enabled Product Features

Product features available with AllyCare per unit.

RJ45 Port Best Practices

The Do's and Don'ts of using the RJ45 port on your tester.

Packet Capture (EtherScope nXG, LinkRunner 10G, CyberScope)

How to use packet captures for troubleshooting.

Updating Software (EtherScope nXG, LinkRunner 3000/4000/10G, AirCheck G3, CyberScope, CyberScope Air)

How to update the firmware/software on your EtherScope nXG, LinkRunner 10G or CyberScope.

How to obtain Log Files

How to export log files from the EtherScope nXG, LinkRunner 10G/3000/4000, AirCheck G3, CyberScope, or CyberScope Air.

Failed Buffered Link-Live Uploads

Description of buffered upload list; how to recognize and clear failed uploads to clear buffered list.

PoE Charging (EtherScope nXG/LinkRunner 10G)

How to charge your EtherScope nXG using Power over Ethernet (PoE).

Registering Your NetAlly Network Test Products and AllyCare Key Code

How to register your products so you don't miss out on important benefits.