Self-Help Knowledge
Base Articles

 

AirCheck G2 (Discontinued)

Certificates - Requirements and Troubleshooting (AirCheck G2)

Supported certificate types and troubleshooting.

Statement of Volatility (AirCheck G2)

How to sanitize volatile and non-volatile memory on the AirCheck G2.

How do I unclaim a Unit? (Link-Live)

How to unclaim a unit in Link-Live.

Buffered Test Results per Unit (Link-Live)

Number of test results that are buffered when unit is unable to connect to Link-Live.

How to find a Serial Number

How to find a Serial Number of any NetAlly product.

Interferer Sources (AirCheck G2)

Sources that can cause interference.

802.1x Authentication EAP Types

Definitions of supported EAP (Extended Authentiation Protocol) types for 802.1x authentication.

AP's Show Below Threshold (AirCheck G2)

AP's detected at -100 dBm still show if below threshold.

Lower Signal on Locate AP/Client Screen (AirCheck G2)

The AirCheck G2 reports a lower signal level on the locate AP/Client screen than on the AP or Client information screens.

PHY Data Rate Goes Blank (AirCheck G2)

When running a connection tests, the PHY data rate can sometimes go blank.

Missing Switch Information via CDP/LLDP

NetAlly products examine and parse the first Layer 2 (CDP/LLDP/EDP/FDP) discovery packet.

Data Collection for AirMapper (EtherScope nXG, AirCheck G2/G3)

How to collect AirMapper data on the EtherScope nXG or AirCheck G2/G3.

AirMapper Heat Maps (Link-Live)

How to view AirMapper Survey heatmaps after uploading to Link-Live.

AirMapper Feature Availability (Link-Live)

Table which outlines availability of various Link-Live features with and without AllyCare.

Battery & Power Issues (AirCheck G2)

How to troubleshoot battery and power issues on the AirCheck G2.

USB Port Power Limitations (AirCheck G2)

Power limitations for Type A USB ports on the AirCheck G2.

Wrong time zone for time stamp (AirCheck G2)

Time Stamp in packet capture file from the AirCheck G2 is displayed in wrong time zone.

AirMapper Filename use for .amp in Survey (EtherScope nXG, AirCheck G2/G3, CyberScope Air)

AirMapper .amp file name for use in AirMagnet Survey PRO.

Touch Screen Calibration (AirCheck G2)

A user may notice that the touch screen on the tester is registering an incorrect location. These are the steps to calibrate to improve accuracy.

AirMapper Survey Types (AM Survey)

Passive and Active Surveys within AirMapper

Configuration of a Specific Band (AirCheck G2)

To Configure a Single Band in AirCheck G2.

iPerf & Speedtest Limitations

Speed limitations when using iPerf or Ookla Speedtest.

Battery Pack Option (Aircheck G2)

An optional, purchased separately, battery pack that is available for the AirCheck G2.

No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

Screenshots (AirCheck G2)

How to capture and manage screenshots.

UDP iPerf Tests (AirCheck G2)

Limitations when running an iPerf test with UDP from an AirCheck G2.

Forgotten Password for Product Registration Site

Follow these steps if you forget your password when logging into NetAlly's product registration site.

Extend the Life of the RJ45 Port

Extending the life of the RJ45 Port on the LinkRunner units.

Log Files (AirCheck G2)

How to export troubleshooting log files from your AirCheck G2.

AirCheck G3 vs AirCheck G2

Feature comparisons between the AirCheck G3 and G2 units.

Missing Cisco AP Names

Enabling names for Cisco Access Points

Change Registered Product Ownership within Same Company

How to change the registered owner of a NetAlly product if you are within the same company.

AutoTest Information (AirCheck G2)

AutoTest configuration and scenarios for the AirCheck G2.

Proxy Configuration (AirCheck G2)

How to configure proxy settings on the AirCheck G2.

Import AP Alias List (AirCheck G2)

How to import an AP alias List with AirCheck G2 manager.

Captive Portal (AirCheck G2)

Captive portal configuration and settings.

Manager Software on Windows (AirCheck G2)

AirCheck G2 Manager Software and Windows compatibility.

Certificates - How To Add Certificates (AirCheck G2)

How to add 802.1x authentication certificates.

Hidden Networks (AirCheck G2)

Can the AirCheck G2 find an connect to hidden network SSIDs?

Registering Your NetAlly Network Test Products and AllyCare Key Code

How to register your products so you don't miss out on important benefits.

Updating Software (AirCheck G2)

How to update the firmware/software on your AirCheck G2.

What is the AirCheck G2? (AirCheck G2)

One-button AutoTest quickly provides a pass/fail indication of the Wi-Fi environment and identifies common problems.

Creating AP Alias Names (AirCheck G2)

How to create AP alias names for the AirCheck G2.